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Privacy Policy

Last Updated: 30th June 2025

1. Introduction

Welcome to Car Crew. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or interact with us. Car Crew is described as India's first and only waterless car wash service, providing convenience, eco-friendliness, and premium quality through a subscription model.

2. Information We Collect

We may collect the following types of personal information:

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  • Information You Provide to Us:

    • Personal Identification Information: Your name, email address, phone number, and building/residence address.

    • Vehicle Information: The make, model, and registration number of your vehicle.

    • Subscription and Payment Information: Details related to your chosen subscription plan and payment information processed through our third-party payment gateways.

    • Communications: Any information you provide when you contact us for support or other inquiries.
       

  • Information We Collect Automatically:

    • Usage Data: When you use our website or app, we may collect information about your device and how you interact with our services.

    • Cookies and Similar Technologies: We use cookies to operate and administer our site and to improve your experience.

    • Vehicle Images: As part of our service, we take "before and after" photo updates of your vehicle to ensure quality and transparency. These images are focused on your vehicle and are used for service verification.

3. How We Use Your Information

We use the information we collect for various purposes, including:

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  • To Provide and Manage Our Services: To manage your subscription, schedule and perform our waterless car cleaning services, and process payments.
     

  • To Communicate With You: To send you service updates, including before/after photo updates, transactional emails, and respond to your inquiries.
     

  • For Service Improvement: To understand how our services are used and to improve them, including enhancing our website, app, and service offerings.
     

  • To Ensure Security and Trust: We partner with societies and building associations to ensure a seamless and secure service. Your information helps us operate safely within these communities.
     

  • For Legal and Compliance Purposes: To comply with applicable laws and regulations and to protect our legal rights.

4. How We Share Your Information

We do not sell your personal information. We may share it in the following circumstances:

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  • With Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing and data analytics.
     

  • With Building Management/Societies: As we operate through a partnership model, we may share limited information with your building's management to verify your residency and facilitate the provision of our services.
     

  • For Legal Reasons: We may disclose your information if required by law or in the good faith belief that such action is necessary to comply with a legal obligation.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. We aim to provide a "seamless and secure service", however, no internet or email transmission is ever fully secure or error-free.

6. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. Please contact us to exercise your rights.

7. Third-Party Links

Our website may contain links to other websites not operated or controlled by us. The information that you share with third-party sites will be governed by the specific privacy policies and terms of service of the third-party sites and not by this Privacy Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

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  • Email: [Your Contact Email]
     

  • Phone: +91-9999-99-99-99
     

  • Address: [Your Business Address, City, Postal Code]

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